Integration: more than just a healthcare buzzword

“Integration” is one of the most overused terms in healthcare, yet seamless connection remains rare. The industry is riddled with fragmented communication, disjointed billing and siloed solutions that make it difficult for both employers and members to navigate. By comparison, Celeste delivers a seamless experience— one that members and employers can feel authentically at every touchpoint.

In our last article, Meet the Swiss Army Knife of Healthcare Solutions, we explored how Celeste provides comprehensive, whole-spectrum support for both employers and employees. But comprehensiveness isn’t helpful if it’s difficult to use. Built on the premise of radical integration, Celeste eliminates friction and ensures a more seamless experience by connecting every last dot for employees and employers.

One HR decision-maker of a large national employer recently said, “Point solutions complicate the entire benefits program, so connectivity is key for helping keep track of contracts, communications, costs and enrollment periods.” How does Celeste keep things connected for employers? Our Innovations Hub removes HR burden by integrating with more than 20 carefully curated point solutions across a wide range of population health needs. Celeste then optimizes everything, including consolidated contracting, billing and implementation, which also enables favorable market pricing through large-scale purchasing power. As for plug-and-play implementation, Celeste’s connectiveness makes quick point-solution integration easy, with the added flexibility to change and add solutions. Because Celeste can connect everything employers need to keep their workforce engaged in healthy living programs, HR managers can say goodbye to all those administrative headaches. 

For members, Celeste’s seamless integration removes complexity by bringing together multiple solutions into a single, seamless hub. Celeste supports two-way data integration of many types —clinical, SDOH, health relationship and member engagement data—from many different sources, including point solutions and the health plan and provides everyone on the  care team a shared, complete view of the member. This enables swift, behind-the-scenes coordination to help members engage with the right benefit, at the right time. For example, a health plan manager connected to Celeste can refer a member living in a rural area to virtual primary care that works with their schedule. Or, a Celeste Care Advocate can view what point solutions a member has access to and seamlessly refer them to the one that meets their needs. It was a relief for one member to have an advocate who was fully aware of her health situation: “My care advocate was extremely helpful. She was fully informed on my case and had recommendations ready for me.” The two-way data connection between case manager and doctor helped this one member have clarity and confidence on what to do next. These connections set Celeste apart, ensuring members feel supported every step of the way.

Another member found that it was “fantastic to have all of my benefits in one centralized location.” With the Celeste with Accolade app, members can access everything they need to stay healthy in one place: health navigation and advocacy, integrated virtual primary and mental health services, personalized care plans, and access to employer-sponsored point solutions. On top of healthcare integration, Celeste is also able to connect 401(k), pet insurance and other employee benefits. No matter what a member needs, Celeste has them covered.  

Ready to offer this connected tool to your workforce? Get started with Celeste today.