Virtual care isn’t new. But our approach to it is.

Virtual care has exploded in popularity in the years following the start of the COVID pandemic, but the model remains mired in old systems and outdated thinking. That’s why Celeste—a new health solutions company—is working with industry-leading Accolade to develop a new, fully integrated model of virtual care unlike any other on the market.

Here’s how—and why—it works.

Virtual-first primary care

Nearly one-third of people in the U.S. lack a primary care provider (PCP). To help close the gap, Celeste with Accolade offers a virtual-first primary care practice, allowing members to receive primary care and take charge of their long-term health online. This model benefits members who lack access to good primary care, and it provides integrated, supplementary support for those who already have a strong PCP relationship.

Collaborative, whole-person wellness

The connection between physical and mental health is indisputable. That’s why Celeste with Accolade offers both virtual primary and mental healthcare, which gives providers the same comprehensive view of a member’s health data and benefits.

Our commitment to continuity of care goes beyond just the care we offer. Access to EMR systems allow us to share data with each provider and specialist we work with, from diagnoses and dates of treatment to prescribed medications and follow-up requirements for treatment plans—ensuring that all aspects of a member’s health are addressed.

Unbeatable data set

We’ve cultivated the most complete data set in the industry, allowing our frontline care team to help members take advantage of their benefits. By collecting data on whether a member has a relationship with a PCP, the strength of that relationship, and how long it’s been since they’ve seen one, we’re able to proactively reach out to members who would benefit from our advanced virtual care and help them schedule an appointment.

Additionally, PCPs have a full view of each employee’s benefits so they can recommend point solutions that complement a member’s care needs, like physical therapy or diabetes support.

Comprehensive coverage

Whereas most telehealth models offer limited, episodic treatment, we understand the value of providing members with a range of services, from urgent care to chronic condition management. Our comprehensive model supports a full spectrum of needs on an ongoing basis, fostering better outcomes and superior member experiences.

Fast access to quality care

For many health-related issues, time is of the essence. That’s why we offer same- and next-day appointments, 365 days a year in all 50 states—boosting quality of care while dramatically improving accessibility.

Always by your side

A child wakes up in the middle of the night with a fever of 104°F. A parent’s first instinct might be to go directly to the emergency room, but such a trip might prove stressful and unnecessary. Celeste offers 24/7 access to a care team to help determine the best course of action, find the right specialist, refill a prescription, or anything else they might need help with—all from the comfort of their home.

The impact of Accolade primary care is clear:²

Celeste with Accolade goes beyond convenience and access to provide something truly unique in the market: Proactive, virtual-first, end-to-end support that makes it easy for providers to deliver quality care whenever and wherever members need it. Contact us today to learn how Celeste with Accolade’s virtual-first model can enhance healthcare benefits, improve outcomes, and provide members with a sustainable solution for better health.